Terms and conditions
These General Terms and Conditions of Sale are established between:
S.A. Chaussures Marie-Thérèse Jeanmart (Trade name of S.A. Alric Shoes Invest, owner of the website www.chaussuresjeanmart.be, with registered office at Avenue Montjoie 108/16, 1180 Uccle (Belgium). BE: 0447.975.593. Phone: +32 (0)4 365.26.43. E-mail: sav@chaussuresjeanmart.be. Hereinafter referred to as “Chaussures Marie-Thérèse Jeanmart”.
And any natural or legal person wishing to place an order via the Chaussures Marie-Thérèse Jeanmart website (www.chaussuresjeanmart.be and/or its aliases), hereinafter referred to as "the Client".
The following terms shall be defined as follows:
- "Site": the website and all of its pages;
- "Products": all (material) products and (immaterial) services that can be purchased or subscribed to on the site;
- "User": The Internet user visiting and using the site;
- "Cart": The immaterial object grouping all goods or services selected by site customers for purchase by having clicked on these items;
These General Terms and Conditions of Sale apply, without restriction or reservation, to all relationships between Chaussures Marie-Thérèse Jeanmart and the Client in the context of the sale of the items offered, and the online display and ordering of services offered on the website.
The applicable General Terms and Conditions of Sale are those in force on the date of the order by the Client. The client is deemed to have been made aware of them, to have accepted all their clauses, and to waive the right to invoke their own terms of purchase.
Chaussures Marie-Thérèse Jeanmart reserves the right to modify its General Terms and Conditions of Sale at any time.
The General Terms and Conditions of Sale can be viewed permanently on our website and will prevail, where applicable, over any other version or contradictory document, unless otherwise agreed upon in advance, explicitly and in writing, by Chaussures Marie-Thérèse Jeanmart.
Cases not provided for in these terms shall be governed by the practices in force in the online sales sector for Belgian companies.
Confirmation of the order by the Client on the Chaussures Marie-Thérèse Jeanmart website constitutes full and complete adherence to and acceptance of the General Terms and Conditions of Sale.
Unless proven otherwise, the data recorded by Chaussures Marie-Thérèse Jeanmart constitutes proof of all transactions.
The headings of the articles of these General Terms and Conditions of Sale are provided for information purposes only and may in no case serve as a pretext for any interpretation or distortion of the clauses to which they refer.
The duration of application of the General Terms and Conditions of Sale corresponds to the duration of the online availability of the articles and services offered by Chaussures Marie-Thérèse Jeanmart.
The articles offered on the website www.chaussuresjeanmart.be are valid while stocks last. Indications of the availability of items are provided directly online at the time the order is placed. However, this information is provided for information purposes only and may vary from actual stock levels.
The Client is solely responsible for the choice of articles and services, and their suitability for their needs, such that the liability of Chaussures Marie-Thérèse Jeanmart cannot be engaged in this regard. The Client will also have taken care to familiarize themselves with the essential characteristics of the articles and services offered on the website in order to place their order with full knowledge of the facts.
Orders placed with Chaussures Marie-Thérèse Jeanmart are deemed to be deliverable in Europe, unless otherwise expressly provided for by Chaussures Marie-Thérèse Jeanmart under special conditions regarding deadlines and payments, which will be defined in an amendment to the order.
The Client is responsible for selecting the items they wish to order on the site by adding them to their shopping cart.
The order must then be confirmed by the Client when they proceed to actual payment.
The sale will only be considered final after the sending to the Client of the confirmation of acceptance of the order by Chaussures Marie-Thérèse Jeanmart, indicating that the payment made by the Client has been accepted.
Acceptance of the order is therefore conditional upon full payment of the order by the Client prior to delivery.
For any suspicion of fraud on an order, Chaussures Marie-Thérèse Jeanmart reserves the right to refuse the sale and to refund the amount paid.
The Client will be able to track the progress of their order at any time on the Chaussures Marie-Thérèse Jeanmart website in their personal space.
The articles are supplied and delivered at the rates in force on the day of confirmation of acceptance of the order by Chaussures Marie-Thérèse Jeanmart and as communicated to the Client prior to placing their order.
The price indicated in the order confirmation by Chaussures Marie-Thérèse Jeanmart is the final price. Prices are expressed in Euros, including all taxes and duties. They do not include any delivery costs, which are detailed in the "Delivery costs" paragraph.
Chaussures Marie-Thérèse Jeanmart reserves the right to modify its prices at any time. In this case, the applicable rates will be those in force at the time of the order by the Client.
Any increase in VAT or any new tax that would be imposed between the time of the order and the time of delivery will be borne by the client.
The price is payable in full on the day the order is placed by the Client. Chaussures Marie-Thérèse Jeanmart will not be required to proceed with the delivery of the articles ordered by the Client if the price has not been fully paid in advance (price including all taxes and any delivery costs).
Bank information (card number, expiration date, cryptogram) is never in our possession as bank transactions are processed directly and in a completely secure manner by our payment partners.
Regardless of the payment method for the order chosen by the Client, it will only be considered final after effective collection of the sums due to Chaussures Marie-Thérèse Jeanmart.
Collection is considered final in the following cases:
- Bank transfer: the full amount of the order appears on the Chaussures Marie-Thérèse Jeanmart bank statements.
- Debit or credit card payment: the full amount of the order is approved by the Shopify Payments organization.
- PayPal: the full amount of the order is approved by the PayPal payment organization.
Chaussures Marie-Thérèse Jeanmart reserves the right to cancel any order for which the origin of the payment appears fraudulent.
Regarding the secure payment system, Chaussures Marie-Thérèse Jeanmart uses the services of Shopify Payments or PayPal, payment solutions designed for electronic commerce. As soon as you proceed to payment, the website directs you to the Shopify Payments or PayPal platform depending on your payment choice. Shopify Payments/PayPal collects the necessary information and processes the payment request. After verification of the payment, Shopify Payments/PayPal redirects you to the Chaussures Marie-Thérèse Jeanmart website. For more information on this subject, visit the Shopify website: www.shopify.com and the PayPal website: www.paypal.com.
Chaussures Marie-Thérèse Jeanmart declines all responsibility in the event of payment errors or any transactional problems related to the Shopify and PayPal payment interfaces as well as erroneous bank transfers.
The following credit cards are accepted for online payment:
- Visa
- Mastercard
The following debit cards are accepted for online payment:
- Bancontact
- Maestro
6.2.5 Bank transfer
BANK: CBC
IBAN: BE90 7326 3064 3632
BIC: CREGBEBB
The order is prepared when Chaussures Marie-Thérèse Jeanmart has collected the full payment as well as all the elements necessary for the proper execution of the contract, namely: the full contact details of the Client and the recipient of the order. As long as these conditions are not met, the order is not prepared and, in this case, no delivery delay may be opposed to Chaussures Marie-Thérèse Jeanmart.
When the order, and consequently the payment, shows signs of bank fraud, Chaussures Marie-Thérèse Jeanmart is free to suspend or completely cancel the order and report it to the Federal Computer Crime Unit.
For Belgium, Chaussures Marie-Thérèse Jeanmart applies a flat delivery fee including transport costs which amounts to 6 Euros (incl. VAT) via Bpost and 4 Euros via Mondial Relay for the whole of Belgium and applies to the entire order, regardless of the number of products ordered.
For any order equal to or greater than 75 Euros (incl. VAT) delivered in a single shipment to an address located in Belgium, delivery will be free of charge.
7.1.2 Delivery in Europe (Excluding Belgium)
For Luxembourg, Chaussures Marie-Thérèse Jeanmart applies a flat delivery fee including transport costs which amounts to 4 Euros via Mondial Relay and applies to the entire order, regardless of the number of products ordered.
For France and the Netherlands, Chaussures Marie-Thérèse Jeanmart applies a flat delivery fee including transport costs which amounts to 8 Euros via Mondial Relay and applies to the entire order, regardless of the number of products ordered.
For any order equal to or greater than 100 Euros (incl. VAT) delivered in a single shipment to an address located in Luxembourg, France or the Netherlands, delivery will be free of charge.
For Spain and Portugal, Chaussures Marie-Thérèse Jeanmart applies a flat delivery fee including transport costs which amounts to 8 Euros via Mondial Relay and applies to the entire order, regardless of the number of products ordered.
For Germany, Chaussures Marie-Thérèse Jeanmart applies a flat delivery fee including transport costs which amounts to 10 Euros via Mondial Relay and applies to the entire order, regardless of the number of products ordered.
For any order equal to or greater than 150 Euros (incl. VAT) delivered in a single shipment to an address located in Spain, Portugal or Germany, delivery will be free of charge.
For Austria and Italy, Chaussures Marie-Thérèse Jeanmart applies a flat delivery fee including transport costs which amounts to 12 Euros via Mondial Relay and applies to the entire order, regardless of the number of products ordered.
For any order equal to or greater than 200 Euros (incl. VAT) delivered in a single shipment to an address located in Austria or Italy, delivery will be free of charge.
Chaussures Marie-Thérèse Jeanmart has the right to apply a specific delivery fee to the order depending on the countries that are not specified in Articles 7. For this type of delivery, the Client must send an e-mail to the address sav@chaussuresjeanmart.be before confirming their order to know exactly what delivery fees apply.
Articles purchased by the Client will be shipped within 1 to 5 working days from the time the order is placed, provided that payment has been made and confirmed.
The items ordered will be delivered to the address indicated by the Client when ordering on the Chaussures Marie-Thérèse Jeanmart site.
In the event that the delivery deadline is exceeded by more than 7 days from the date of shipment, not justified by a case of force majeure, the Client must inform Chaussures Marie-Thérèse Jeanmart by registered mail within 15 days. The Client must indicate whether they wish to obtain a refund of the sums paid at the time of the sale, to the exclusion of any other compensation or damages. After the 15-day period has elapsed, Chaussures Marie-Thérèse Jeanmart will consider that the articles have been properly delivered and the Client will no longer be able to make claims to Chaussures Marie-Thérèse Jeanmart for non-receipt of their order.
Except in exceptional cases, the articles are delivered in the original packaging of the supplier.
The package is delivered on the working day following shipment by the postman if the delivery address is in Belgium. Outside Belgium, the delivery time may vary from 2 to 7 days following shipment by the postman.
Each package has a unique barcode. Thanks to the "Track & Trace" application, you can follow the route of your package online.
If the Client is absent during the presentation of the package, they can request a second presentation by phone or come and collect the package within 14 days at the post office or Post Point.
7.5.2 Mondial Relay (Collection point)
The package is available on average 3 to 5 working days following shipment at the Mondial Relay collection point that the client chose when ordering.
7.5.3 Local Delivery
For people residing in the Liège region, home delivery by us is free.
By selecting “Local Delivery” when validating your order, it will be delivered to your home within 3 working days. We will inform you of our delivery day and time by email.
7.5.4 Free In-Store Pickup
You can also pick up your order for free in one of our stores.
By selecting "In-store pickup" when confirming your order, you will be able to collect your order during store opening hours. Your order will be released to you upon presentation of proof of identity and the confirmation email showing your order number.
The Customer is required to verify the condition and compliance of the delivered items upon delivery.
It is their responsibility to make all necessary observations in the event of a defect or missing items within 3 days of receiving the package by expressing them via email to the address: sav@chaussuresjeanmart.be.
In the event of a lack of compliance, Chaussures Marie-Thérèse Jeanmart will bear the return costs and replace the item as soon as possible at their own expense. If replacing the item is impossible, the Customer may either return the item and receive a refund of the price, or keep the item and be refunded a portion of the price in the form of a voucher valid on the site www.chaussuresjeanmart.be.
7.6.1 Accuracy of delivery data
Delivery address: If all or part of the delivery address proves to be incorrect, forcing Chaussures Marie-Thérèse Jeanmart to return the order, it is the Customer's responsibility to bear all the consequences (delivery delay, additional delivery costs, etc.).
Chaussures Marie-Thérèse Jeanmart cannot be held responsible for the impossibility of delivering the goods in the event of an error on the part of the Customer.
Chaussures Marie-Thérèse Jeanmart cannot be held responsible for a delivery delay beyond its control, such as a strike by the transport provider or a case of force majeure.
In accordance with Article 47 § 1 of the Belgian Law of April 6, 2010, on market practices and consumer protection, the consumer has a withdrawal period of 14 calendar days from the day after delivery to return purchased items that do not suit them. To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (e.g., a letter sent by post or an email). For the withdrawal period to be respected, it is sufficient that you transmit your communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
You must return or hand over the goods without undue delay and, in any event, no later than fourteen days after you have communicated your decision to withdraw from this contract to us. This period is deemed to have been respected if you send back the goods before the fourteen-day period expires.
Your liability is only engaged with regard to the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of these goods.
At Chaussures Marie-Thérèse Jeanmart, the customer has 14 days from the date of shipment of the items to return them (with the exception of sale items), subject to compliance with the conditions stated in the paragraphs below. This 14-day return right does not limit legal rights and guarantees. Any return must be notified beforehand to the Chaussures Marie-Thérèse Jeanmart Customer Service by email at sav@chaussuresjeanmart.be by mentioning your order reference and the item you wish to return. Chaussures Marie-Thérèse Jeanmart will confirm that the return has been duly notified and will detail the return procedure to follow. The return costs are borne by the Customer. We recommend that you request the return within 7 days of receiving your order to ensure that it reaches the shop within 14 days.
The postal package must be returned with acknowledgment of receipt to the following address:
Chaussures Marie-Thérèse Jeanmart
Rue de la Tuilerie 107
4030 Grivegnée
BELGIUM
Only items returned in their entirety, in their complete and intact original packaging, showing no traces of wear indicating they have not been worn, and in perfect condition for resale, will be accepted. Upon receipt of the package, Chaussures Marie-Thérèse Jeanmart will judge the perfect condition of the returned merchandise. Any item that has been damaged, or whose original packaging has been deteriorated, will not be refunded or exchanged. In the event of an exchange, if the returned items have been visibly used or damaged by the customer and this use or damage renders them unfit for sale, Chaussures Marie-Thérèse Jeanmart may exercise any corresponding collection actions against the customer.
If the customer's order includes several items and they wish to return more than one item, they must select all the items they wish to exchange or have refunded during this return request.
If the customer wishes to return items from different orders, they must separate said items into different packages when sending them back. Any return of items from different orders not respecting this condition cannot be processed according to the deadlines provided by our Terms and Conditions of Sale.
In the event of exercising the right of withdrawal, the consumer has the choice to request either a refund of the sums paid or an exchange of the item. In the case of an exchange, the re-shipment will be at the expense of Chaussures Marie-Thérèse Jeanmart. One exchange per item is authorized.
In case of a refund request, Chaussures Marie-Thérèse Jeanmart commits to refunding the sums paid by the consumer within thirty days.
We will proceed with the refund using the same payment method you used for the initial transaction, unless you expressly agree otherwise; in any event, this refund will not incur any costs for you. The refund will be carried out through one of the cancellation procedures below:
8.4.1 Mastercard/Visa: The refund will primarily be made by canceling the payment via our Shopify payment interface.
8.4.2 Paypal: The refund will primarily be made to the user's Paypal account.
8.4.3 Others: In all other conditions and regardless of the payment method used for the order, the user will be refunded by bank transfer.
No cash refund will be made by Chaussures Marie-Thérèse Jeanmart in the event of a return of one or more items paid for with a gift card. The corresponding card will be automatically re-credited with the corresponding amount by the partner concerned.
In the event of receipt of a return package whose content does not comply with the return request or whose items do not meet the return conditions mentioned above, Chaussures Marie-Thérèse Jeanmart reserves the right to exercise any corresponding collection actions against the customer.
All elements of the Chaussures Marie-Thérèse Jeanmart website, namely texts, comments, illustrations, images, and sounds, are, unless they are public documents and subject to further clarification, the exclusive property of Chaussures Marie-Thérèse Jeanmart. They are protected as such by copyright.
Any representation, reproduction, distribution, and redistribution, partial or total, of the elements of the Chaussures Marie-Thérèse Jeanmart website other than for private, non-commercial, or educational purposes is strictly prohibited and constitutes an infringement, unless expressly and previously authorized by Chaussures Marie-Thérèse Jeanmart. This authorization may be withdrawn at any time.
Any person wishing to place a simple link or a hyperlink on their site pointing directly to the homepage of the Chaussures Marie-Thérèse Jeanmart website may only do so with the prior written authorization of Chaussures Marie-Thérèse Jeanmart. This authorization may be withdrawn at any time. Chaussures Marie-Thérèse Jeanmart disclaims all liability regarding the content of sites linked to the Chaussures Marie-Thérèse Jeanmart website.
Chaussures Marie-Thérèse Jeanmart strives to ensure as best as possible the accuracy and updating of the information on the website, and reserves the right to correct its content at any time without notice.
Chaussures Marie-Thérèse Jeanmart disclaims all liability for any inaccuracy, inexactitude, or omission relating to information available on the site; for any damage resulting from fraudulent intrusion by a third party having led to a modification of the information made available on the site; and more generally for any damage, direct or indirect, whatever the causes, origins, nature, or consequences, caused by anyone's access to the website or the impossibility of accessing it, as well as the use of the website and/or credit given to any information coming directly or indirectly from the latter.
Photographs reproducing the items are not contractual and are published for information purposes only.
The website is accessible 24 hours a day, 7 days a week, except in cases of force majeure, computer difficulties, difficulties related to the structure of communication networks, or technical difficulties. For maintenance reasons, Chaussures Marie-Thérèse Jeanmart may interrupt the site at any time.
Chaussures Marie-Thérèse Jeanmart commits to providing quality items. Chaussures Marie-Thérèse Jeanmart disclaims all liability in the event of a defect, of any kind, in the item.
Pursuant to the Belgian Law of December 8, 1992, on the protection of privacy with regard to the processing of personal data, it is recalled that the nominative data requested from the Customer are necessary for the processing of their order and are intended for internal use by Chaussures Marie-Thérèse Jeanmart. The communication of this data may be decided by Chaussures Marie-Thérèse Jeanmart, under legal conditions, to satisfy legal and regulatory obligations. This information will in no case be disclosed to third parties or resold.
The Customer has a right of access, modification, rectification, and opposition regarding information concerning them, under the conditions provided by the law and regulations in force and as specified in the "General Terms and Conditions of Sale" and "Privacy" sections accessible on the website.
In accordance with Article 8 of the Belgian Law of March 11, 2003, on certain legal aspects of information society services, Chaussures Marie-Thérèse Jeanmart ensures the preservation of the written record confirming the customer's order for a period of ten years from the delivery date of the items covered by said order and guarantees them access to it at any time during this same period.
12 Applicable law, competent courts, and language of the contract
By express agreement between Chaussures Marie-Thérèse Jeanmart and the Customer, the website as well as all acts resulting from it – including these General Terms and Conditions of Sale – are governed by Belgian law.
The Customer and Chaussures Marie-Thérèse Jeanmart will do everything possible to resolve amicably any conflicts that might result from the application of these General Terms and Conditions of Sale by calling the Chaussures Marie-Thérèse Jeanmart Customer Service, which is authorized to take all necessary measures to resolve these conflicts.
In the event of disputes, the Courts and Tribunals of the district of LIEGE (Belgium) will have exclusive jurisdiction.
The contractual relations of Chaussures Marie-Thérèse Jeanmart with the customer are governed by Belgian law.
The language of the proceedings is French.
The site was drafted in French.
13 Date of the last update of legal notices
The last update of the legal notices was on December 1, 2020.