Delivery & returns

 

What are the possible delivery methods?

Marie-Thérèse Jeanmart shoes offer you 4 ways to receive your shoes and fashion accessories:

Home delivery (Bpost):

  • For Belgium, your package is delivered by the postman the working day following dispatch. For other countries, delivery of your package varies between 2 and 10 working days.
  • Each package has a unique barcode. Thanks to the “Track & Trace” application, you can track the route of your package online.
  • If you are absent when the package is delivered, you can request a second delivery attempt by phone or come and collect the package within 14 days at the post office or Post Point.

Collection point delivery (Mondial Relay):

  • Your package is available on average 3 to 5 working days after dispatch.
  • Already 900 relay points are available today in Belgium. Whether at your local newsagent, in a small or large supermarket, or at a gas station.

Local delivery:

  • For those residing in the municipality of Liège, home delivery by us is free.
  • Your order will be delivered to your home within 3 working days. We will notify you of our delivery day and time by email.

In-store pickup: 

  • You can come and collect your order for free at the store of your choice during opening hours.
  • Your order is available on average within 48 hours. A confirmation will be sent to you when your order is ready to be collected. Your order will be handed to you upon presentation of identification and the confirmation email showing your order number.

What are the delivery times?

Delivery times vary depending on the chosen delivery method as well as the destination country. Please refer to the previous paragraph: "What are the possible delivery methods?"

Marie-Thérèse Jeanmart shoes cannot be held responsible for a delivery delay due to strikes or disruptions by outside companies such as Bpost and Mondial Relay, or in the event of force majeure. 

What are the delivery costs?

For Belgium, Marie-Thérèse Jeanmart Shoes applies a flat delivery fee including transport costs of 8 Euros (incl. VAT) via Bpost and 6 Euros via Mondial Relay for all of Belgium, which applies to the entire order, regardless of the number of products ordered.

For Luxembourg, Marie-Thérèse Jeanmart Shoes applies a flat delivery fee including transport costs of 6 Euros via Mondial Relay, which applies to the entire order, regardless of the number of products ordered.

For France and the Netherlands, Marie-Thérèse Jeanmart Shoes applies a flat delivery fee including transport costs of 8 Euros via Mondial Relay, which applies to the entire order, regardless of the number of products ordered.

For any order equal to or greater than 100 Euros (incl. VAT) delivered in a single shipment to an address in Belgium, Luxembourg, France, or the Netherlands, delivery will be free of charge.

For Spain and Portugal, Marie-Thérèse Jeanmart Shoes applies a flat delivery fee including transport costs of 8 Euros via Mondial Relay, which applies to the entire order, regardless of the number of products ordered.

For Germany, Marie-Thérèse Jeanmart Shoes applies a flat delivery fee including transport costs of 10 Euros via Mondial Relay, which applies to the entire order, regardless of the number of products ordered.

For any order equal to or greater than 150 Euros (incl. VAT) delivered in a single shipment to an address in Spain, Portugal, or Germany, delivery will be free of charge.

For Austria and Italy, Marie-Thérèse Jeanmart Shoes applies a flat delivery fee including transport costs of 12 Euros via Mondial Relay, which applies to the entire order, regardless of the number of products ordered.

For any order equal to or greater than 200 Euros (incl. VAT) delivered in a single shipment to an address in Austria or Italy, delivery will be free of charge.

When is my package shipped?

Items purchased by the customer will be shipped within 1 to 5 working days from the time the order is placed, provided that payment has been made and confirmed.

Can I have items delivered abroad?

Marie-Thérèse Jeanmart shoes deliver their pairs of shoes and fashion accessories to the following countries:

  • Belgium
  • France
  • Luxembourg
  • Netherlands
  • Germany
  • Italy
  • Austria
  • Portugal
  • Spain

If you reside in another country, you can contact us to find out our rates and the necessary steps to receive your purchases.

 

Can I exchange an item?

At Marie-Thérèse Jeanmart, all items (pairs of shoes or fashion accessories) can be exchanged (with the exception of sale items).

The customer has a legal period of 14 days to exercise their right of withdrawal from the date of receipt of the merchandise.

Any item that does not suit you can be exchanged within 14 days of receipt of your order. The item being exchanged must be new and unworn, in its original, intact box.

You can exchange it for another item in a different size or color.

If you used a promotional code when validating your first order, you will benefit from the same discount for your exchange order.

What is the procedure for exchanging an item?

To return an item, pair of shoes, or fashion accessory purchased on the Marie-Thérèse Jeanmart shoes website, the procedure is simple:

  1. Send an email to our customer service sav@chaussuresjeanmart.be mentioning the following information:
    • Your order number
    • The name of the item you wish to return to us.
    • The reason for the return
  2. We will then send you the procedure for returning the package to us (via Bpost or Mondial Relay)

Can I return an order that is defective, damaged, or does not match my order?

At Marie-Thérèse Jeanmart, the return of items is authorized.

Despite all the care we take in managing shipments, it unfortunately happens that some items do not correspond to those ordered, or that the products arrive damaged. We are sorry for this and offer you the possibility of returning the item in question.

 

The procedure to follow is as follows:

  1. Send an email to our customer service sav@chaussuresjeanmart.be mentioning the following information:
    • Your order number
    • The name of the item you wish to return to us.
    • The reason for the return
  2. We will then send you the procedure for returning the package to us (via Bpost or Mondial Relay)

Can I be refunded for an ordered item?

Absolutely, at Marie-Thérèse Jeanmart, the return of items is authorized (with the exception of sale items).

The procedure to follow is as follows:

  1. Send an email to our customer service sav@chaussuresjeanmart.be mentioning the following information:
    • Your order number
    • The name of the item you wish to return to us.
    • The reason for the return
  2. We will then send you the procedure for returning the package to us (via Bpost or Mondial Relay)

However, we draw your attention to the fact that the item must meet the return criteria: any item that does not suit you can be exchanged within 14 days of receipt of your order. The item being exchanged must be new and unworn, in its original, intact box.

Within what timeframe can I return an item or request a refund?

Any item (pair of shoes or fashion accessory) that does not suit you can be exchanged within 14 days of receipt of your order (with the exception of sale items).

How much does an exchange, return, or refund request cost?

In the event of an exchange or return, the return costs are your responsibility. If you decide to return an item to us, we will refund you as soon as the item has returned to our stock, after verification of its condition.

The refund will be made directly to the customer's bank account no later than thirty days from receipt of the return.