Cart & checkout

Are items added to my cart saved from one visit to the next?

On the Marie-Thérèse Jeanmart shoe website, items added to your shopping cart are saved from one visit to the next if you are logged into your account. You can therefore leave the site at any time and return later to finalize your order.

How does ordering work?

Found the pair of shoes of your dreams in our catalog? Congratulations! Whether for women or men, we believe our shoes and fashion accessories will bring you full satisfaction. To confirm your order, nothing could be simpler:

  • Click "add to cart" on the product page you wish to order.
  • Continue shopping or click "Checkout".
  • Follow the simple instructions in our 5-step ordering process:
    1. Review your cart (summary of your purchases).
    2. Log in (existing customer) or create your account (new customer).
    3. Enter billing information.
    4. Enter shipping information (if different from billing); also choose your desired shipping method.
    5. Select the payment method you wish to use for your purchase.
    6. Confirm your order summary. You will proceed to the online payment portal to pay for your order if that is the payment method you chose.

You will receive a confirmation email containing your entire order.

How can I track the progress of my order?

At Marie-Thérèse Jeanmart, tracking the status of your shoe and fashion accessory orders is very easy:

  1. Once logged into our site, click on your first name, located in the menu at the top of the site.
  2. The "order history" table gives you access to all information regarding your past and current orders.

Can I modify my order once it has been finalized?

Modifying an order placed at Marie-Thérèse Jeanmart is not possible. In case of an error, you can cancel the placed order or contact us for any modification request.

Can I cancel my order?

You can cancel an order placed on Marie-Thérèse Jeanmart by following these steps:

  1. Once logged into our site, click on your first name, located in the menu at the top of the site.
  2. In the order history table, you can click on:
    • the order number (No. column) or the icon (Actions column). In the order viewing window, click on "cancel order".
    • the icon (Actions column) to cancel the order.

Insert a comment, if applicable, regarding the reason for your order cancellation to help us improve our services and confirm your cancellation request.

What should I do if I do not receive my order?

Marie-Thérèse Jeanmart shoes do their utmost to ensure your order arrives on time and in the best possible condition. However, we do not handle package delivery most of the time. This is entrusted to external providers such as:

  • BPost
  • Mondial Relay

If a package is not received after 7 days, you can initiate the following procedure:

  1. Have your tracking number ready and contact the service you selected: BPost or Mondial Relay.
  2. In case of difficulty, we are at your disposal to help you.

How can I benefit from a promotional offer?

Do you have a promo code? Congratulations! To take advantage of it, it's very easy:

  1. Browse our site and find the item you like in our Women, Men, Children, or Accessories sections.
  2. Once your cart is full, click on "place my order".
  3. In the "promo code" area, enter the code of your promotional offer.